How it works
Four calm steps to the right home
No pressure, no rush. We move at the pace your family needs, and we stay with you after the move.
The process
From first call to move-in
Most placements happen in 1 to 2 weeks. If the situation is urgent, we move much faster.
Phone call
20 to 30 minutes
You tell us what's going on, what your loved one needs, and your budget. We answer your questions honestly, even if you are just starting to think about it and not ready to move.
Nurse assessment
1 to 2 days
A licensed nurse assesses your loved one's care needs so we match the right level of care, not just the first available bed. This step is what sets a thoughtful placement apart from a rushed one.
Matched homes & tours
1 to 2 weeks
We send a short list of homes we have personally toured and met the staff at. Then we tour with you or for you. You meet the caregivers and see the place for yourself.
Move-in & follow-up
1 to 2 weeks total
We help with paperwork and the move. Then we check in after move-in to make sure it is the right fit. If it is not, we help you find another home at no cost.
How we're paid
Why our help costs you nothing
This is the question families ask first, and the answer is simple. Our help is free to you because the homes pay us, not the other way around.
- Free to families. You never pay us, and your loved one's monthly rate is the same as if you went on your own.
- Homes pay a referral fee only after a successful move-in, built into their normal pricing.
- We recommend homes we've vetted, not whoever pays most, and we take no fee at all on Medicaid placements.
Who you work with
You talk to the person who tours the homes
When you call Golden Haven, you talk to Valeri, the advisor who tours the homes and meets the staff. There is no call center, no salesperson reading a script. The person helping your family is the person who has been inside every home on your list.
We're ready when you are
Ready to start, or just have a question?
Call us. We are happy to talk it through even if you are only starting to think about it.